Terms & Conditions

Terms are subject to change without notice. The construction, interpretation and performance of orders shall be governed by and construed in accordance with the laws of England regard to its conflict of law rules.
The use of this site and/or MLR Trade Ltd  catalogues is voluntary and is being made available to you for use in obtaining MLR Trade Ltd  products.
By ordering from MLR Trade Ltd  via this site, telephone, fax, email or post, you agree to the following terms and conditions:

 

Returns Policy:

Faulty/ Damaged/ Missing Items

If you receive damaged/ faulty items, please report this via email or phone quoting your invoice number.
We will request a photograph of the damaged/ faulty items for our stock control purposes.
Once we receive a photo, we will issue a credit for the value of the damaged item.

On occasion we may require for the items to be returned to us. In such cases, we will require for the item to be returned to us as a second class parcel and issue a credit for the delivery together with a credit for the item.

Credit against next order, rather than a replacement is given for breakages or items omitted from your order. Please note that all breakages or shortages must be reported within 2 working days from delivery of your order.
Please be aware that we do not, as a rule, post credit notes out. A note is made against your record and this will be applied against your next order.

For export orders:

We require for any issues with export orders to be reported via email ideally. When reporting the issue, please quote your invoice number and the item code(s) of all items you wish to report. Thanks to this we can trace and rectify the issue swiftly and with minimal hassle to yourself.

Please send your messages to: info@moonlightretail.com

A member of our team will get back to you as soon as possible with a suitable resolution to your query.
Returns

If you change your mind, order an incorrect item or order too many items, you may return the items, provided that their packaging is intact and in a saleable condition. The items must be returned within 7 days from the delivery of your order and at your own cost. A credit for goods will be issued.

 

Due to the fact that these are brand new items, we cannot accept items that have been used/installed. Buyers are responsible for ensuring item is correct prior to purchase. Every effort is made to ensure descriptions are accurate. All/any accessories, original packing will be noted/visible in the listing, do NOT assume any accessories/extras will be included. Buyer pays postage costs, and should ensure item is returned it the same condition it was received. Buyer is responsible for ensuring returning items are adequately packed and insured, as we cannot be held responsible for any lost/damage during transit.

 

Terms and Conditions:

Registration and Log-in
Please note that https://moonlightretail.com  retail website. We need to know your name, company name, address (delivery and invoice), contact telephone number and email address.
Your personal information will never be shared with any third party companies in any way, with the exception of our nominated couriers.

Orders

Order processing takes place Monday -Friday, 9am – 5pm, excluding bank holidays.

Our system sends an automatic email confirmation after an order has been submitted via the website. This email is NOT the final invoice

Delivery

After we have received payment we endeavour to send your parcel out within 5 working days. Payment by cheque may result in a longer despatch time.
Please make sure you provide us with a full delivery address when you place your order. This also includes any special instructions for the courier (i.e. safe place where the goods can be left, additional directions if your property is difficult to locate).
Please note that failure to provide a full delivery address and any possible special instructions may delay your order. MLR Trade Ltd  are not liable for delays due to insufficient address details provided.

Out Of Stock Items
We try to keep our website as up-to-date as possible. If an item becomes unavailable after an order has been placed, we do not charge for this item. We will try to offer you an alternative if possible.
Paying by credit card: Any differences (due to discounts or unavailability of an item) are refunded back to your credit card. BACS/ Cheque: Any differences in payment will be noted as credits to be used against next order.
Please note we do not offer a back-order service.

Payment
We accept payments by credit or debit cards, PayPal, cheques or BACS. MLR Trade Ltd  retains ownership of all goods until payment is received in full.
All Credit Cards refunds are processed within a couple of days after the order has been invoiced, however, at busy times (September – January), please allow up to 7 working days for your refund to be processed.

For international buyers, we only accept payment via bank transfer. All bank transfer costs belong to the customer.

If less than the total amount is received, we will have to reduce the product quantity of the order accordingly.

Prices
All prices quoted are Ex-. We make every effort to keep the prices on our website up to date, however any changes to said prices are subject to change without notice. The prices on the website supersede any other sources. If all discounts and offers do not display in the shopping cart, it will be calculated on the final invoice.

Replacement / Credit
Credit against next order, rather than a replacement is given for breakages or items omitted from your order. Please note that all breakages or shortages must be reported within 2 working days from delivery of your order.
Please be aware that we do not, as a rule, post credit notes out. A note is made against your record and this will be applied against your next order.

Cancelled orders
Orders cancelled after dispatching will be subject to charges incurred (carriage charge will not be credited or refunded – £8.95 or £14.95 or others)

Export orders
We ship worldwide! Please contact us for details.

Special Orders
MLR Trade Ltd  reserves the right to request a deposit or a payment in full for any special orders made.

Cosmetic Use Disclaimer
We make every reasonable effort to ensure that the information on this website is accurate and up-to-date. The material here is intended to provide general information and users are advised to seek further legal guidance before acting or relying on the contents. We disclaim all liability for loss and/or damage that may result from the use of information contained on this site.

Copyrights
All website design, text, graphics, the selection and arrangement thereof, and all software compilations, underlying source code, software (including applets), and all other material on this website are copyright of MLR Trade Ltd  Ltd and its affiliates, or their content and technology providers. ALL RIGHTS RESERVED.

All images and product information are the property of MLR Trade Ltd . If you would like to use our images or product information, please could a request for approval of usage be made prior to use.
MLR Trade Ltd  grants the permission to electronically copy and/or print in hard copy portions of this website for the sole purpose of placing an order with MLR Trade Ltd  Ltd, or using this website as a shopping resource. Any other use of materials on this website (including reproduction for purposes other than those noted above, modification, distribution, or republication) without the prior written permission of MLR Trade Ltd  is strictly prohibited.
Trademarks
MLR Trade Ltd  referenced on this website is the trademark or registered trademark of MLR Trade Ltd  in the UK and/or other countries. Other product and company names mentioned on this website may be the trademarks or registered trademarks of their respective owners.

Disclaimer

To the fullest extent permitted at law, MLR Trade Ltd  is providing this website site and its contents on an “as is” basis and make no (and expressly disclaims all) representations or warranties of any kind, express or implied, with respect to this website site or the information, content, materials or products included in this site including, without limitation, warranties of merchantability and fitness for a particular purpose. In addition, MLR Trade Ltd  does not represent or warrant that the information accessible via this website site is accurate, complete or current. Price and availability information is subject to change without notice.
Except as specifically stated on this website, to the fullest extent permitted at law, neither MLR Trade Ltd  nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this website or the information, content, materials or products included on this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. For the avoidance of doubt, MLR Trade Ltd  does not limit its liability for death or personal injury to the extent only that it arises as a result of the negligence of MLR Trade Ltd , its affiliates, directors, employees or other representatives.

a) This agreement shall be governed by and interpreted in accordance with English Law and the parties hereby submit to the jurisdiction of the English Courts.
b) Implied terms shall be executed to the fullest extent permitted by law.
c) If either party is affected by ‘Force Majeure’ (material circumstances beyond reasonable control of that party) it shall immediately notify the other party in full of the nature and extent of the circumstances. Notwithstanding the other provisions of this agreement neither party shall be deemed to be in breach of this agreement or liable as a result of the Force Majeure. Where MLR Trade Ltd  has claimed Force Majeure in respect of the supply of goods or services, the Customer may choose to obtain support services from another party.
d) Any director or representative of the Customer will be deemed to be its authorized signatory and thereby guarantee the Customer’s acceptance of its obligations under this agreement.
e) Failure of either party to exercise or enforce any right within this agreement shall not be deemed to be a waiver of such right.